Service Cloud Voice Developer

In this role, you will implement and evolve Salesforce Service Cloud and Service Cloud Voice solutions for public sector clients. You’ll join the Salesforce Delivery team in London, collaborating with analysts, architects, and operations to deliver scalable, secure customer service capabilities. You’ll work across the full Salesforce stack, with emphasis on Industry Cloud and Omnistudio features, driving quality and sustainability. This is a hands-on, impact-driven role with client-facing elements and a focus on modern delivery practices.

• tailored benefits supporting wellbeing
• learning and development opportunities
• flexible work options

• Implement Salesforce Service Cloud & Service Cloud Voice solutions
• Develop and deploy Public Sector Cloud/Industry Cloud features
• Adhere to the established quality plan across delivery
• Implement Salesforce Flows (Screen, Triggered, API flows)
• Utilise Public Sector Solutions components (OmniScript, FlexCards, Action Plans, Document Generation)
• Develop custom Apex classes and Lightning Web Components as needed
• Promote productivity and leverage tools to maximize performance
• Convey and implement knowledge across projects; ensure solution sustainability
• Align solutions with market trends and best practices
• Build, test, and document structural elements of the solution
• Resolve complex problems and act as an expert client contact
• Define work standards/methodologies for the solution
• Manage Git-based CI/CD deployment pipelines; use Jira/Confluence for documentation

• 3+ Salesforce Service Cloud & Service Cloud Voice experience
• Salesforce Industry cloud development experience preferred
• Experience with Salesforce Industries Cloud and related data structures (Data Mappers, Omni Processes, OmniScripts)
• Apex (triggers, batch, web services) and Lightning Web Components
• JavaScript and Lightning components
• Integration experience (Mulesoft, APIGEE, Connected Apps)
• Automated testing experience (Provar, Selenium) desirable
• Ability to work in a small Agile team and coordinate with stakeholders
• Security model awareness and Apex sharing basics
• Experience with CI/CD and version control (Git)
• Strong communication, time-management and multi-tasking skills

• strong communication
• time-management
• multitasking
• Salesforce Service Cloud
• Service Cloud Voice
• Omnistudio