Service Now Developer

About the Role

We are seeking a hands‑on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM.

Key Responsibilities

• Configure and develop ServiceNow solutions and telecom service‑assurance workflows.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
• Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs.
• Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
• Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare.
• Maintain Jira stories and technical documentation while following ServiceNow development standards.

Mandatory Skills and Experience

• Strong ServiceNow development, JavaScript and Glide API experience.
• Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM.
• Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps.
• Understanding of CMDB, CSDM, IRE, testing and deployment.
• Good Agile, Jira, communication and documentation skills.

Desirable Experience

• Telecom or fibre‑network experience, preferably with TSM/TSOM and service assurance.
• Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping or platform migration.

Preferred Certifications

• ServiceNow CSA or CAD; relevant CIS certification is desirable.