ServiceNow Implementation Specialist / Solution Architect – Digital Product Release (DPR)

Position Name – ServiceNow Implementation Specialist / Solution Architect – Digital Product Release (DPR)

Type of hiring – Fulltime

Location – Remote Canada

Job Description

We are seeking a ServiceNow Implementation Specialist / Solution Architect with strong expertise in ServiceNow Digital Product Release (DPR) to design, implement, and optimize end-to-end product lifecycle and release management solutions.

The role focuses on enabling product-centric operations, ensuring seamless coordination between product management, development, testing, and operations using ServiceNow’s DPR capabilities. The ideal candidate will act as a trusted technical advisor, translating business requirements into scalable ServiceNow solutions aligned with enterprise and TM Forum best practices.

Key Responsibilities

• Lead the end-to-end design and implementation of ServiceNow Digital Product Release (DPR) solutions
• Define product lifecycle models, release governance, workflows, and data models within DPR
• Design integrations between DPR and other ServiceNow modules (ITSM, CSM, TSOM, SPM, DevOps)
• Ensure solutions align with ServiceNow best practices, scalability, and performance standards
• Design and implement integrations with CI/CD tools (e.g., Git, Jenkins, Azure DevOps)
• Configure DPR components such as Product definitions and hierarchies, Release planning, milestones, and dependencies, Approval workflows and release governance
• Work closely with Product Managers, Release Managers, Engineering, QA, and Operations teams
• Align DPR with TM Forum Open APIs and telecom-grade product models (where applicable)

Required Skills & Experience

• 5+ Years of ServiceNow implementation experience
• Hands‑on experience with ServiceNow Digital Product Release (DPR)
• Strong understanding of:
  • Release and deployment governance
  • Agile / SAFe / DevOps methodologies
  • Experience with Flow Designer, IntegrationHub, and ServiceNow data model design
• Strong communication and stakeholder management skills

Preferred / Nice to Have

• Experience in Telecom, Technology, or Large Enterprise environments
• Knowledge of TM Forum frameworks (ODA, SID, Open APIs)
• Experience integrating DPR with ITSM, CSM, TSOM, DevOps, or SPM
• ServiceNow certifications:
  • CSA (Certified System Administrator)
  • CIS (ITSM / CSM / SPM)
  • ServiceNow Implementation Specialist or Architect certifications
• DPR solution architecture and design documents
• Configured and deployed DPR workflows and product models
• Integrated release management ecosystem
• Governance dashboards and reporting
• Production‑ready DPR implementation aligned with business objectives

#J-18808-Ljbffr