Software Development Support Specialist

Software development and technical automation distinguish this senior Advanced Technical Support Specialist role within NexTier’s MDT organization. Support operates on a 24/7/365 rotation.

The position is a technical progression for Support employees who operate beyond standard troubleshooting and configuration. You will retain frontline case ownership while developing diagnostics, integrations, utilities, and automation. Responsibilities include advanced issue reproduction, testing, release practices, and knowledge transfer. The role works with Software Development, Software QA, Engineering, Quality, Production, and broader Support teams while maintaining operational priorities.

Key Responsibilities:

• Develop reusable Support tools, diagnostic utilities, and configuration aids
• Use AI-assisted development tools with validation and documentation
• Follow coding, source-control, testing, security, QA, and release practices
• Participate in Strike Team troubleshooting and deployment validation
• Mentor Specialists through advanced technical issues

Requirements:

• Demonstrated software development and technical automation capability
• Ability to understand, modify, test, and support technical solutions
• Working knowledge of databases, development workflows, and software testing
• Ability to mentor without formal people-management authority
• Strong advanced technical problem-solving capability

Combine software development, automation, and escalation leadership to strengthen MDT Support performance and reduce unnecessary Software Development escalation.