Solution Architect, UK

As a Solution Architect at Zinier, you translate complex technical needs into customer-centric, scalable solutions for frontline workforces. You will work with cross-functional teams to define scope, document designs, and optimize Field Service Management implementations. Your work will shape product roadmaps and delivery practices in a fast-growing, agile environment. This role offers the opportunity to impact how deskless workers are supported by technology at scale.

• Gather and analyze business and technical requirements with lead solution architects
• Facilitate workshops and design sessions to align stakeholders on solution design
• Collaborate with product, development, and cross-functional teams to design scalable solutions
• Define and maintain technical implementation documentation (e.g., Low-Level Designs)
• Evaluate, configure, and customize product features with integration and implementation best practices
• Troubleshoot issues, propose solutions, and provide post-implementation support
• Contribute insights to improve Zinier’s product roadmap and delivery methodology

• 6–12 years of SaaS experience in professional services or client-facing roles
• Proven experience in Field Service Management (required)
• Experience delivering solutions in an Agile environment
• Familiarity with project management tools such as JIRA, Confluence, or equivalents
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases
• Working knowledge of data models, JavaScript, and JSON
• Exceptional communication skills in English
• High attention to detail, reliability, and follow-through

• creative problem-solving
• excellent communication
• collaboration in agile/global teams
• Field Service Management
• SaaS
• Agile methodology