Specialist, DevOps & SRE

As a Specialist in DevOps & SRE at Pearson, you will ensure reliable, secure, and cost-efficient operation of cloud services across AWS and Azure. You will bridge DevOps, SRE, and service management to automate delivery, manage infrastructure as code, and improve observability in production and non-production environments. You will collaborate with cross-functional teams to maintain compliant, resilient platforms and drive continuous improvement. This role offers impact through scalable cloud operations and security-driven governance.

• hybrid working
• training and certification support (AWS, Azure, DevOps, SRE)
• flexible working patterns
• potential part-time options
• global collaboration with teams in India and the US
• core hours 10 to 4 GMT/BST

• Operate and automate AWS/Azure cloud services with a focus on reliability and cost control
• Manage infrastructure as code with Terraform and promote changes across environments
• Support CI/CD and source-control workflows (Jenkins, Git) and oversee deployments
• Provide operational support for EC2, ECS, Auto Scaling, RDS, S3, EBS, CloudFront and related services
• Implement and manage AWS networking (VPCs, routing, security groups, load balancing, Route 53, VPN)
• Enforce cloud security and compliance controls (IAM, KMS, WAF, Shield, Inspector, certificate management)
• Utilize AWS Systems Manager for maintenance and remediation
• Monitor, log and audit with CloudWatch and CloudTrail; manage incidents and root-cause analysis
• Coordinate change management and release support via ServiceNow or equivalent
• Practice cloud governance, tagging, configuration consistency, and cost optimization across AWS/Azure
• Diagnose automation/configuration issues in tagging, scaling, databases, networking, deployments
• Focus on resilience, disaster recovery, and business-critical support periods
• Apply ITIL, Kanban, and service management fundamentals; document runbooks with Jira/Confluence
• Communicate clearly with stakeholders and collaborate across application, infrastructure, security and engineering teams
• Pursue relevant cloud certifications; AWS/Azure security or architecture credentials are advantageous

• Hands-on AWS operation with working knowledge of Azure
• Terraform for infrastructure as code with testing and promotion between environments
• CI/CD workflows using Jenkins and Git
• Operational support for EC2, ECS, Auto Scaling, RDS, S3, EBS, FSx, CloudFront
• AWS networking expertise (VPC, subnets, routing, security groups, load balancing, Route 53, VPN, Direct Connect, VPC peering)
• Cloud security and compliance controls (IAM, KMS, WAF, Shield, Inspector, certificate management, access-key rotation)
• AWS Systems Manager usage
• Cloud monitoring and logging (CloudWatch, CloudTrail)
• Incident investigation and problem resolution across environments
• Change management and release support (ServiceNow or equivalent)
• Cloud governance, tagging, and cost management across AWS/Azure
• Ability to diagnose automation and configuration issues; understanding of resilience and DR
• ITIL, Kanban familiarity; Jira/Confluence for documentation
• Willingness to obtain cloud certifications; AWS/Azure credentials advantageous

• Proactive and analytical mindset
• Clear communication with both technical and non-technical stakeholders
• Collaborative working with globally distributed teams
• Terraform (advanced module development encouraged)
• Jenkins and Git for CI/CD
• AWS services: EC2, ECS, Auto Scaling, RDS, S3, EBS, FSx, CloudFront