System Administrator

Position summary

The Systems Administrator is the primary IT presence at their assigned site(s). They are responsible for day-to-day infrastructure operations, resolving L3 escalations from the MSP, and executing changes under the direction of the Infrastructure Manager or a Senior Systems Administrator. Systems Administrators are expected to grow - the role is designed to develop toward Senior Systems Administrator capability over time.

Core responsibilities

Site operations

• Maintain the infrastructure health of assigned sites: servers, virtualization, storage, endpoints, local networking.
• Respond to and resolve L3 escalations from the outsourced MSP within defined SLAs.
• Execute infrastructure changes as directed, following RLG change management practices.
• Maintain site infrastructure documentation; update records after every significant change.

Reliability and monitoring

• Monitor assigned site infrastructure using RLG tooling; ***escalate anomalies*** to the Sr. Systems Administrator or Infrastructure Manager before they become incidents.
• Perform routine maintenance tasks: patching, backup validation, capacity checks, hardware lifecycle tracking.

Development

• Actively develop proficiency across the core technical platforms in use at RLG.
• Engage with Sr. Systems Administrators for guidance on novel problems or complex changes.
• Contribute to runbook documentation based on resolved issues.

Qualifications

• 2--5 years of IT infrastructure or systems administration experience.
• Working knowledge of Windows Server, Active Directory, virtualization (VMware or equivalent), networking basics, and endpoint management.
• Comfortable working independently at a site with remote management oversight.
• Organized and reliable; follows process and documents work without being prompted.

Posted Pay Range: 80,000 - 90,000 CAD