Systems Operations Engineer
Universal Music Group
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . We are currently seeking a Systems Engineer to be a key member of our Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment. Job Functions: Diagnose and solve problems, frequently under time constraints and business pressure
Contribute to detailed capacity and performance analysis
Work with vendors and global/regional IT groups to resolve problems in a timely manner
Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessary
Maintain high quality process and procedure documentation
Maintain and implement high quality operational standards, processes and procedures
Maintain redundancy, backup and recovery processes, and disaster recovery procedures
Maintain & enhance knowledge of key technologies
Monitor and tune systems to identify and eliminate issues and potential bottlenecks
Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
Participate in developing automation to reduce the time spent on routine tasks
This position will be shift-based.
Job Requirements: Essential: Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
Strong knowledge of virtualization technology (VMware, Hyper-V)
Must possess strong people skills and the ability to be both diplomatic and firm
Familiarity with operating system administration and tools including Microsoft, Mac OS X, andLinux
Experience with scripting to develop automation and reporting
Exposure to managing large cloud server infrastructure on AWS and/or Azure
Communicate clearly in both the written and verbal mode to technical and non-technical audiences
Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously
Customer and service delivery oriented
Be an excellent and creative problem solver
Knowledge of Infrastructure as Code
Desirable: MCSE and/or Linux certifications preferred
Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
Familiarity with Systems Reliability Engineering principles, automation, and AI
Experience in service management
International experience is beneficial. Additional languages a plus.
Education: Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience.
AWS, MCSE, other professional certifications
ITIL Foundation Certification strongly desired
Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Universal Music Group
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . We are currently seeking a Systems Engineer to be a key member of our Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment. Job Functions: Diagnose and solve problems, frequently under time constraints and business pressure
Contribute to detailed capacity and performance analysis
Work with vendors and global/regional IT groups to resolve problems in a timely manner
Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessary
Maintain high quality process and procedure documentation
Maintain and implement high quality operational standards, processes and procedures
Maintain redundancy, backup and recovery processes, and disaster recovery procedures
Maintain & enhance knowledge of key technologies
Monitor and tune systems to identify and eliminate issues and potential bottlenecks
Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
Participate in developing automation to reduce the time spent on routine tasks
This position will be shift-based.
Job Requirements: Essential: Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
Strong knowledge of virtualization technology (VMware, Hyper-V)
Must possess strong people skills and the ability to be both diplomatic and firm
Familiarity with operating system administration and tools including Microsoft, Mac OS X, andLinux
Experience with scripting to develop automation and reporting
Exposure to managing large cloud server infrastructure on AWS and/or Azure
Communicate clearly in both the written and verbal mode to technical and non-technical audiences
Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously
Customer and service delivery oriented
Be an excellent and creative problem solver
Knowledge of Infrastructure as Code
Desirable: MCSE and/or Linux certifications preferred
Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
Familiarity with Systems Reliability Engineering principles, automation, and AI
Experience in service management
International experience is beneficial. Additional languages a plus.
Education: Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience.
AWS, MCSE, other professional certifications
ITIL Foundation Certification strongly desired
Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Universal Music Group
Reference: WJCPA-5429_378350 · Posted 13 Nov 2026, 12:49 AM