Technical Analyst

In this Hybrid Technical Analyst role, you will explore and understand current systems and integrations, translating technical findings into actionable requirements to improve performance and resilience. You will work closely with architects, engineers, product owners and support teams to connect business needs with technology, contributing to the platform’s development and improvement. The role is hands-on, focusing on real technical challenges, dependencies, and delivering clear technical change. You will operate within a product team, adding analysis insight to planning and delivery to support informed decision-making.

• 25 days holiday + bank holidays
• Company pension scheme
• Share Scheme
• Electric Vehicle scheme
• Private Health care after a year's service
• Life Assurance - optional cover

• Explore and analyse existing systems, applications and processes to understand their workings, limits, and connections
• Document interfaces and dependencies across integrations, APIs, data flows and messaging
• Assess existing and proposed technical solutions for business fit, operations, and standards
• Collaborate with architects and engineers to assess feasibility, risks, constraints and wider impact
• Define and validate non-functional requirements (performance, scalability, availability, resilience, security, maintainability)
• Use logs, metrics and monitoring to investigate issues and identify improvement opportunities
• Work with Service Management, support teams and stakeholders to investigate incidents and convert findings into requirements and actions
• Translate user needs into clear, technically detailed user stories, features and tasks for engineering teams
• Participate in Scrum ceremonies and product sprints to contribute technical analysis and insights
• Collaborate with third-party suppliers to clarify requirements and resolve integration issues

• Experience in a junior or technical analyst role or engineering development background
• Strong written and verbal communication skills across organisational levels
• Collaborative mindset with critical-thinking and problem-solving abilities
• Self-sufficient and able to manage own workload with escalation when needed
• Detailed understanding of technology, including system architecture, integrations and non-functional requirements
• Experience working in agile teams

• collaboration
• critical thinking
• problem-solving
• system architecture
• integrations and APIs
• non-functional requirements (NFRs)