Technical Implementation Consultant

In this role you will deliver critical CCH software installations, upgrades, and server migrations within customer IT environments. You will work directly with customers to ensure successful delivery and provide expert guidance during implementation and migration. You’ll solve complex technical challenges in Windows, SQL Server, and related infrastructure, with an emphasis on reliability and risk reduction. The position offers opportunities to shape deployment processes and contribute to automation and knowledge sharing, often outside core hours.

• Deliver software installations, upgrades and server migrations from planning through to completion
• Install, configure and troubleshoot Microsoft SQL Server environments
• Perform database backup, restore and migration activities
• Use T-SQL to investigate and resolve database and application issues
• Troubleshoot Windows Server, authentication, permissions, networking and application deployment issues
• Support and diagnose issues within Citrix, Remote Desktop Services (RDS) and Azure Virtual Desktop environments
• Analyse Windows, application and SQL Server logs to identify root causes
• Use PowerShell and other automation tools to support delivery and troubleshooting activities
• Work directly with customer IT teams and third-party providers to resolve technical issues
• Ensure appropriate recovery and rollback procedures are in place for all business-critical work
• Produce clear technical documentation and handover materials
• Contribute to process improvements, automation initiatives and knowledge sharing

• Significant experience within IT infrastructure, technical support or application support environments
• Strong knowledge of Microsoft Windows Server
• Strong Microsoft SQL Server administration and T-SQL skills
• Experience with SQL Server backup, restore and database migration
• Ability to troubleshoot and write diagnostic SQL queries
• Experience supporting and troubleshooting business-critical applications
• Experience with Citrix, RDS, Azure Virtual Desktop or similar technologies
• Solid understanding of networking, authentication, permissions and application dependencies
• Experience using technical logs and diagnostic tools to investigate incidents
• PowerShell or similar scripting experience
• Ability to work independently and make sound technical decisions under pressure
• Strong customer-facing communication skills
• Flexibility to support agreed evening and weekend work requirements

• Analytical and problem-solving能力
• Ownership and accountability
• Calm, methodical under pressure
• Microsoft Windows Server
• Microsoft SQL Server administration and T-SQL
• SQL Server backup, restore and migration