Technical Service Manager

In this role you lead technical building services delivery for a high-profile commercial portfolio on behalf of WPS and JLL. You will manage engineers, ensure statutory compliance, and drive performance, safety, and customer satisfaction. The role combines hands-on technical oversight with leadership, budget awareness, and continuous improvement to deliver reliable hard FM services. This is a strategic position with a strong focus on stakeholder relationships and service excellence.

• Lead delivery of all hard FM services across a high-profile commercial portfolio
• Manage engineering teams, specialist subcontractors and supply chain partners
• Ensure compliance with statutory regulations, client requirements and procedures
• Develop and maintain relationships with key client stakeholders
• Drive operational performance against KPIs and SLAs
• Oversee planned preventative maintenance programmes and reactive works
• Manage contract budgets, forecasting and financial performance
• Identify opportunities for innovation, efficiency savings and additional service delivery
• Support project works, asset lifecycle planning and technical improvements
• Ensure health, safety and environmental standards are maintained and promoted

• Proven leadership experience in Technical Services Manager, Engineering Manager or similar FM leadership role
• Strong knowledge of building services within a commercial FM environment
• Experience managing multi-disciplinary engineering teams
• Excellent understanding of statutory compliance, health & safety and risk management
• Experience in client-facing environments and stakeholder management
• Financial and commercial awareness including budget management experience
• Strong problem-solving, organisational and communication skills

• Leadership and team management
• Client relationship building
• Strong communication skills
• Building services knowledge in a commercial setting
• Statutory compliance and risk management
• Health & safety management