Technical Service Manager

Technical Service Manager - Industrial Engines Location: Oxfordshire Salary: Circa £60K basic + Pension + 33 days Hols (includes BH) + Benefits Are you an experienced

Technical Service Manager / Dealer & Technical Support Manager

with a strong background in

petrol and diesel engines ? Do you have the technical knowledge and leadership skills to

manage dealer support, warranty operations and service engineering activities? We are recruiting for an experienced

Technical Service Manager

/

Dealer & Technical Support Manager

to lead technical support and dealer service operations for a range of industrial engine products. This is an excellent opportunity for someone with

hands-on engine diagnostic experience

who enjoys solving technical problems, developing service networks and supporting engineering teams. Working with leading engine manufacturers including John Deere, Yanmar, Kawasaki and Loncin, you will play a key role in maintaining high standards of technical support, customer service and aftersales performance. The Role of Dealer & Technical Support Manager As Technical Service Manager, you will take responsibility for

technical support, warranty management, dealer development and service engineering activities . Your responsibilities as

Dealer & Technical Support Manager

will include: Providing technical support and resolving complex service issues relating to petrol and diesel engines. Diagnosing engine faults, identifying root causes and recommending effective technical solutions. Managing technical escalations and coordinating site visits where hands-on support is required. Supporting and developing a network of dealers, OEM customers and authorised service partners. Identifying and appointing new service partners to strengthen the service network. Monitoring service standards, performance and compliance with agreed service level agreements. Managing warranty claims from initial assessment through to approval, settlement and supplier reimbursement. Developing and delivering technical training programmes for dealers, service partners and internal colleagues. Supervising, supporting and developing service engineers and external service provider personnel. Managing workloads, service priorities and operational performance. Working closely with suppliers, manufacturers and internal departments to improve service delivery, efficiency and profitability. To be successful in this

Technical Service Manager

position, you will ideally have: Hands-on experience servicing petrol and diesel engines. Strong engine diagnostics, fault-finding and technical troubleshooting skills. Experience managing warranty claims and warranty administration. Previous experience delivering technical training or coaching engineers. Experience supervising or managing technical staff, service engineers or technicians. This is an excellent opportunity for an experienced

Engine Service Engineer, Technical Support Engineer or Technical Service Manager

looking to take ownership of a

technical support

and service function. How to Apply To apply for this

Dealer & Technical Support Manager

please contact Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd by calling and email your CV Job Ref:4411RC - Dealer & Technical Support Manager Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.

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