Technical Services Engineer Toronto

Technical Services Engineers solve complex customer challenges through systems expertise and advanced troubleshooting in Toronto’s hybrid office model.

As an Associate Technical Services Engineer II, you will support the company ecosystem, including database server, drivers, Atlas, Cloud Manager, Compass, and related services. You will investigate architecture, performance, recovery, and security questions for large-scale, data-intensive environments. Clear communication, sound judgment, and curiosity are essential.

Key Responsibilities:

• Resolve complex customer questions about architecture, performance, recovery, and security
• Identify root causes across large-scale, data-intensive environments
• Advise customers on best practices for operating the company at scale
• Represent customer needs to product management and development teams
• Develop support tools for performance, benchmarking, and diagnostics

Requirements:

• Technical experience in systems administration or distributed systems
• Knowledge of database or application architecture and administration
• Experience with data architecture, performance tuning, or benchmarking
• Advanced diagnostic and troubleshooting skills
• Excellent written and verbal communication skills

Apply technical expertise, customer advocacy, and structured problem solving while supporting reliable company applications from Toronto.