Technical Specialist

In this role you will deliver custom development and technical support for InterSystems healthcare applications, ensuring solutions meet project specs and are deployed successfully. You will work closely with clients, analysts, and partners, providing on-site and remote assistance, training, and hands-on implementation support. The role involves travel to client sites and collaboration across teams to resolve issues and enable smooth deployments. You will shape technical delivery while enabling customers to get the most from InterSystems tools.

• Liaise with clients or business analysts on enhancement requests and reporting needs
• Assist Project Managers during implementations and manage acceptance issues
• Develop and support software customizations (JS, interfaces, reports, data migration, upgrades)
• Provide troubleshooting and performance analysis support for related areas
• Produce technical and training materials (documentation, guides, KB articles)
• Participate in on-site technical training and implementations
• Contribute to 24-hour extended support service

• Knowledge of web-oriented languages including HTML and JavaScript
• Experience with SQL, data analysis and database methodologies
• Ability to design and write technical documents
• Strong Internet/Intranet understanding
• Client-focused interaction experience
• Proven ability to lead and deliver results within deadlines
• Good presentation and communication skills
• Ability to train others and work in a multi-cultural team
• Willingness to travel and work outside office hours
• Passion for learning new technologies and applications

• Strong communication and presentation skills
• Client-focused interaction
• Team collaboration in multicultural environment
• HTML
• JavaScript
• SQL