Technical Support Engineer

Technical Support Engineer / Applications Engineer
25,000 - 38,000 + Bonus + Training + Technical Development
Coventry, West Midlands (Commutable from: Birmingham, Solihull, Nuneaton, Rugby, Leamington Spa, Warwick, Hinckley)
Are you a Technical Support Engineer, Applications Engineer or mechanically minded graduate looking to become the go-to technical expert in a business that will train you properly and develop you long term?
Do you want an office-based role with real technical variety, customer interaction, and the chance to deepen your product and design knowledge over time?
On offer is a permanent position with a well-established UK manufacturer, where you will receive structured onboarding and on-the-job training to build a deep understanding of their products, processes and industry standards. You will become a key part of a specialist technical team, supporting customers and internal stakeholders with advice you can trust.
This company design, develop, test and manufacture their products on site and supply into industrial and residential building projects. Due to continued growth and expansion of their product range, they are looking to strengthen their technical support function.
In this role you will manage incoming technical enquiries by phone (both pre and post sales enquiries) and email, interpret engineering / architectural drawings, create technical literature and drawings. Pre sales support includes specifying the right product, post sales could include guidance on installation.
There is occasional UK travel (roughly 1 in 3 weeks) to provide onsite support. A pool or hire car will be provided.
This role would suit someone with a mechanical / manufacturing background who wants training, technical development and long-term progression within a stable, growing manufacturer.
The Role:

• Providing technical product support (pre and post sales) to internal and external customers via phone and email
• Interpreting engineering / architectural drawings and producing technical drawings / literature
• Supporting tooling design for new variants
• Office-based in Coventry with occasional UK site/customer visits (some stay-aways)
• Monday to Friday 9am-5pm

The Person:

• Technical qualification (Degree, HND or similar) and/or relevant experience in a manufacturing environment
• Comfortable communicating with customers by phone/email with strong written and verbal skills
• Basic design engineering competency (EG as part of a HND/degree)
• Full UK driving licence

Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nick Smith at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.