Technical Support Specialist I

As a Technology Support Specialist, you will deliver user-centered technical help across workplace tech to keep colleagues productive. You’ll join TechSquad within EUC, working alongside a global 24/7 TechDesk to resolve hardware, software, and connectivity issues and to improve the employee experience. You’ll handle incidents and requests, assist with device lifecycle tasks, and contribute to ongoing improvements, including automation and AI-enabled enhancements. You’ll translate technical guidance into clear, actionable support for varied technical knowledge levels. This role offers the chance to shape practical end-user support in a collaborative, learning-focused environment.

• wellbeing initiatives
• shared parental leave
• study assistance
• sabbaticals

• Provide friendly, professional, timely support for hardware, software, applications, peripherals and connectivity issues
• Own incidents and service requests through resolution, escalating when specialist help is needed
• Follow established support processes, security requirements and service management practices
• Translate technical information into clear guidance for colleagues with different technical knowledge
• Support and troubleshoot Windows endpoints and Microsoft 365 apps
• Provide basic macOS and Apple hardware support and grow Mac capabilities through experience
• Support laptops, desktops, mobile devices, docks, monitors, headsets, and meeting-room tech
• Assist with access, identity, remote-working and network-connectivity issues, escalating as needed

• Good working knowledge of Windows endpoints and troubleshooting common hardware and software issues
• Basic familiarity with macOS and Apple hardware with willingness to develop further Mac support skills
• Good general understanding of laptops, desktops, peripherals, applications and common connectivity issues
• Strong customer-service mindset and clear written and verbal communication
• Structured problem-solving skills, curiosity and willingness to learn
• Ability to organise work, take responsibility for actions and ask for support when required
• Strong teamwork and willingness to share knowledge across TechSquad and partner teams
• Comfort using modern productivity tools, including approved basic automation and AI-assisted capabilities

• customer-service mindset
• clear communication
• teamwork
• Windows endpoints troubleshooting
• Microsoft 365 applications
• basic macOS with Apple hardware support