TOC Network Engineer, Cingularity

In this role you will provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services to ensure flawless live broadcast delivery. You will work within the 24/7 TOC, collaborating with cross-functional teams to resolve issues, automate workflows, and drive service improvements. The position combines deep network and broadcast tech with a strong customer-service focus under pressure. You’ll engage in live transmissions and proactive problem solving, shaping resilient broadcast operations.

• Proactively monitor the Cingularity Network, systems, and video services using tools like Nimbra Vision, Zabbix, Grafana, multiviewers and transport stream probes
• Participate in hybrid follow-the-sun team rotas to ensure 24/7 monitoring, support, and maintenance
• Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team
• Review, process, and monitor planned work activities to minimize live service disruption
• Execute live transmissions including routing, check-in/check-out, monitoring, and verifying service delivery
• Provide direct customer support via phone and email, handle service issues and bookings, collaborate with partners
• Proactively identify and address potential issues before they impact service delivery
• Log, analyse, and act on incidents, contribute to incident reports and root cause analysis
• Assist in development and maintenance of incident management and disaster recovery plans
• Contribute to refining TOC workflows, documenting procedures, and pursuing automation opportunities
• Assist in implementing bespoke customer solutions, including device configuration, testing, documentation, installation, and commissioning
• Contribute to core network development, maintenance, and upgrades of Cingularity DTM and IP networks
• Support video system development, maintenance, and upgrades for baseband and IP systems (encoders/decoders/routers)
• Evaluate new technologies, tools, and systems including automation and AI-assisted tooling to improve TOC capabilities

• Proven experience as Network Engineer or Broadcast Engineer with strong network knowledge
• Solid understanding of Broadcast environments and workflows
• Experience with transmission equipment (encoders/decoders/video routers)
• Deep knowledge of TCP/IP stack including switching, routing, and multicast
• Proficiency in Microsoft 365 or Google Workspace; strong Excel/Sheets skills
• Excellent interpersonal, written, and oral communication skills; strong customer experience
• Attention to detail and ability to stay focused under pressure; analytical and problem-solving skills
• Ability to follow and develop operational processes to a high standard; eagerness to learn emerging technologies
• Automation-first mindset with interest in AI and scripting to improve TOC reliability
• Self-motivated, organized; willingness to work unsociable hours for sports events

• customer focus
• ability to work under pressure
• continuous learning mindset
• Nimbra Vision
• Zabbix
• Grafana