User Researcher
CBSbutler Holdings Limited trading as CBSbutler
User Research Agents
Telford or Worthing / Hybrid - 2 days per week onsite
Up to 400 per day inside ir35
Initial 4 month discovery contract - Likely to be extended into Alpha and build phase
Eligible for BPSS clearance
Experienced User Researcher required to support a major government digital transformation programme, leading Discovery research to shape the future of agent services.
Key skills required:
End-to-end user research and research strategy
User interviews, usability testing and workshop facilitation
User needs analysis, journey mapping and concept validation
Experience working in multidisciplinary Agile teams
Strong stakeholder engagement and insight reporting
CESA and Self Assessment knowledge would be highly advantageous.
Initially a 4-month Discovery phase, with a strong likelihood of extension into Alpha and Build.
If this role is of interest, apply now or email your CV directly to me at (url removed)
Reference: WJ-756_320563 · Posted 22 Oct 2026, 09:01 PM