Water Implementation Analyst

Inspired is a market leading, technology-enabled provider of energy and sustainability solutions in the UK - supporting businesses to transition to net zero carbon and manage their response to climate change.

Established in 2000, we became the first publicly quoted advisor following a successful AIM debut in 2011. We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage their energy costs, reduce their carbon emissions and prove their net zero carbon and ESG strategies to their investors and customers

We are looking for a Water Implementation Analyst to join our successful Site Services team. This role is home based with travel to our Kirkham head office required.

Role and Responsibilities

The Water team requires an organized, self-starter to manage a workload of project and audit recommendations to realise savings and refunds for our customers. The team are responsible for auditing water accounts and reviewing opportunities to assist our clients with cost recovery and implementing savings.

Reporting to the Head of Water Auditing, the successful candidate will be confident in dealing with internal account managers, suppliers and clients, have experience in using CRMs and strong IT skills.

The successful candidate's responsibilities will include but not be limited to:

• Using our internal CRM system, submit and track refund and savings opportunities as directed by the Water Audit team following analysis or on-site audits.
• Manage a log of claims for multiple customers, compile evidence packs to support challenges and claims to suppliers.
• Schedule workflow to follow up and escalate at appropriate times.
• Managing the submission of refund allowances where appropriate.
• Maintain and develop positive relationships with client suppliers (water retailers and wholesalers) and 3rd party contractors to effectively resolve queries and claims raised.
• Provide regular MI reporting of the progress of claims submitted, forecast and log of completed and successful claims.
• Attend and contribute to supplier meetings as required.
• Report audit recommendations and results to clients.
• Recording / updating processes where necessary.
• Take an active part in process transition to increase speed / efficiency of query submission, follow up and resolution.
• Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

Qualifications and Experience Requirements

Essential

• Confident and professional telephone manner
• Experience working with CRM systems
• Excellent English and Mathematics
• A good working knowledge of Microsoft Office applications (Excel essential)
• Good negotiation skills
• An inquiring mindset and determination to overcome obstacles to pursue claims to a successful resolution
• Ability to meet deadlines and prioritise activities
• Ability to analyse technical reports and develop recommendations in plain language
• Have a positive attitude, integrity & self-motivation
• Diligent and with an eye for detail

Desirable:

• Water Industry experience
• Good knowledge of the current and historic UK Water market regulations
• Knowledge and understanding of UK Water market pricing and charging schedules
• Ability to support and lead system & process development opportunities
• Good presentation skills
• Good networking & interpersonal skills across client & delivery teams
• Team player willing to support others

What we offer

• Training and development opportunities
• Company pension
• Life insurance
• Enhanced maternity and paternity
• Benefits portal, with a wide range of benefits
• 4pm finish on Friday

If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch.Good Luck!

If you require any reasonable adjustments during the recruitment process, please let us know.