Windows Engineer (DV Cleared)

Our client is seeking two experienced Windows Engineers to join a highly secure Digital Excellence function delivering critical IT services across restricted and classified environments.

This is an exciting opportunity for DV-cleared professionals who enjoy working across both infrastructure and workplace technologies within complex Windows environments. You will play a key role in maintaining operational excellence, resolving technical issues, supporting system improvements, and ensuring the continued security and performance of critical services.

Key Responsilbilities

• Provide BAU support, administration, and configuration management across Windows infrastructure and workplace environments.
• Plan and coordinate maintenance activities, upgrades, and patching across secure networks.
• Implement changes to Windows environments while minimising operational disruption.
• Act as Tier 2 and Tier 3 support for Windows-related incidents and service requests.
• Investigate, troubleshoot, and resolve complex technical issues within agreed SLAs.
• Conduct root cause analysis on recurring incidents and support long-term remediation activities.
• Maintain technical documentation, asset registers, and knowledge base articles.
• Monitor infrastructure health, alerts, backups, performance, and security.
• Support compliance with security policies and best practice.
• Collaborate with technical managers, service teams, and third-party suppliers.
• Participate in service reviews, continuous improvement initiatives, and cross-functional projects.

We're looking for a strong Windows generalist with hands-on technical expertise across:

• Windows Server
• Windows Operating Systems
• Desktop Applications
• Active Directory and Access Management
• Storage solutions
• Infrastructure and workplace technologies
• Networking principles and troubleshooting
• Incident management and problem resolution
• Documentation and process improvement
• Candidates must be comfortable operating across both infrastructure and end-user workplace environments and possess excellent troubleshooting and analytical skills.

Security Requirements

• Current DV Clearance is essential
• UK Eyes Only (UKEO) environment
• Due to the nature of the work, this role is 100% site-based in Stevenage.